What's New

MDS Clinician Corner

Want to speak at Yankee Dental Congress 2020? Submit your application today for the chance to offer a one-hour CE course to fellow dentists at New England's largest conference for dental professionals!
Learn More

Using Electronic Records Safely

While electronic records are definitely an asset, they also present challenges. This article from the Spring 2019 Journal of the Massachusetts Dental Society explains how to protect your records—and your practice.
Read More

2019 House of Delegates Slate

The Nominations Committee approved the following slate of Officers to be brought forth to the 2019 House of Delegates:

- President: Dr. Janis Moriarty
- President-elect: Dr. Mary Jane Hanlon
- Vice President: Dr. Meredith Bailey
- Speaker of the House: Dr. Ray Martin
View Full Slate
Dental Practice Insights Tip of the Week

Dental Practice Insights

You may provide the best care to your patients using state-of-the-art technology and training, but if the experience your patient has in the waiting room is not positive, you may lose the patient and receive negative reviews on social media.

The MDS Dental Practice and Benefits Committee encourages you to spend time training your team members in the art of good, thoughtful customer service and make sure they understand the importance of their role as practice ambassadors. Talk about this topic in your morning huddle and role play scenarios to be sure everyone is on the same page and is willing to go the extra mile. Consider asking your front desk personnel to stand, smile, and shake the hand of every new patient at the first appointment to welcome them to your practice—these small gestures will help promote a warm, inviting experience.
View Previous Tips
help desk software help desk software