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Careers at the MDS

The Massachusetts Dental Society (MDS) is a professional association dedicated to improving the oral health of the public and the professional development of its membership through initiatives in education, advocacy, and promotion of the highest professional standards. To accomplish these goals, the MDS engages in political advocacy, access to care, various communications—including publications, website, and social networking—and produces an annual dental conference in Boston. The MDS delivers continuing education onsite and throughout the Commonwealth. It also includes a Foundation focused on improving access to care for the underserved in Massachusetts.

Full-time employee benefits include:

  • Health and Dental Insurance
  • Generous Paid Time Off and Holidays
  • 401(k) Profit-Sharing Plan
  • Tuition Assistance
  • Flexible Spending Accounts

Manager, Membership Operations

The Manager, Membership Operations plays an integral role in delivering high value and service to our 5,000 members. This critical position manages the organization’s daily membership operations, as well as the annual renewal process for the Society. The manager is responsible for maintaining the integrity of our member data, keeping it accurate, and consolidating data from different sources utilizing the salesforce membership database. The position is also responsible for generating membership dashboards and reports on key membership metrics. This role is ideal for someone who is self-motivated, highly detailed oriented and has the aptitude to work as part of a strong team dedicated to providing the highest level of service to our members.

Duties and Responsibilities:
  • Work in conjunction with the Managing Director of Dental Practice and Membership to ensure an effective management of membership operations
  • Serve as the super user for Salesforce management for the department to support the needs of membership, and the Strategic Plan initiatives
  • Develop membership reports and dashboards and help evaluate how data can be used to inform organization decisions, predict trends, and improve membership goals
  • Supervise annual dues campaign: Serve as primary contact for print vendor, coordinate updates and changes to invoices and written information and email outreach
  • Manage the new member application process and the member onboarding process to ensure the member’s record is accurate and complete; initiate relevant member reports and dashboards and supervise supporting staff as needed
  • Manage the waiver of dues and retirement affidavit process preceding annual dues’ communication by working with waiver review committee and finance department
  • Manage the annual renewal process and evaluate current membership processes and recommend corrective action plans for improvements
  • Maintain accurate information for dental students’ records from three local dental schools to help facilitate signing day events and recruitment, work in conjunction with local dental schools and the ADA to confirm information
  • Act as the primary liaison to the Waiver Review Committee
  • Manage Peer Review for Society and conduct annual Peer Review training
  • Monitor database integrity and coordinate updates from the Board of Registration in Dentistry (BORID) and the National Change of Address (NCOA) to ensure effective membership recruitment on a regular basis and work closely with ADA to align membership data
  • Provide support and supervision related to membership operations activities
  • Train and mentor current and new employees on membership operations
  • Work, as assigned, at annual Yankee Dental Conference
  • Bachelor’s degree and two years’ job-related experience
  • Advanced MS Word, intermediate Excel, Internet and database experience
  • Good written and oral communication skills
  • Excellent people and customer service skills
  • Excellent organizational skills
  • Detail oriented
  • Ability to work as part of cohesive team

Job Type: Full-time