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Valley District Dental Society CE Meeting

The Delaney House, 3 Country Club Road, Holyoke, MA
Sep 20, 5:00 PM - 8:30 PM

Join your Valley District Dental Society colleagues for the CE meeting "Conquering the Conflict: Ending the War Between the Front and Back Office," presented by speaker Mary Govoni, CDA, RDH, MBA. In this interactive, energizing course, Mary Govoni will help participants recognize potential areas of conflict, what causes it, and how to implement a system for conflict resolution based on shared responsibilities and accountability. Participants will also learn the importance of developing and following consistent protocols for enhancing the patient care experience and creating a team environment with less tension and stress.