What to Expect
Once your complaint is accepted, your case will be assigned to a mediator in your local area. Mediators are dentists who are trained to help dentists and patients resolve disagreements. If mediation is not successful, a hearing will be called by the local Peer Review Committee to decide on a recommended solution. The patient or the dentist may appeal the recommendation to the State Peer Review Committee. When a case is accepted for a hearing on the state level, the decision of the Committee is final.
The Massachusetts Dental Society Peer Review is a non-legal, non-punitive process. It relies on good faith between both parties to resolve their differences in order to promote the best possible oral health of the patient. Recommendations are made within the Peer Review system as a “gesture of goodwill.”